FAQ'S

1. HOW DO I TRACK MY ORDER?

Once your order has been shipped you will be emailed your tracking information.

2. I ORDERED THE WRONG ITEMS, WHAT SHOULD I DO?

Always triple check orders before you place them! If your order has not shipped, we may be able to help. But we can’t make any promises. You can email

Rbpalacellc@gmail.com with your order number and we'll see if we're able to help.

  

3. I PLACED MY ORDER AND MY SHIPPING INFO IS INCORRECT, WHAT SHOULD I DO?

We know mistakes happen. If your order has not shipped, we may be able to help. But we    can’t make any promises. You can email Rbpalacellc@gmail.com with your order number and we'll see if we're able to help.

 

 

4. WHAT IS YOUR RETURN/EXCHANGE POLICY?

At this time all items are final sale. No refunds or exchanges 

 

 

5. I HAVEN’T RECEIVED MY ORDER YET, WHAT SHOULD I DO?

Oh no! We’re sorry to hear that. Please check your shipping method and confirm that the shipping time frame has passed. If the timeframe has passed, email us at Rbpalacellc@gmail.com with your order number.

6. IS THERE A NUMBER I CAN CALL FOR CUSTOMER SERVICE? 

No, but feel free to email Rbpalacellc@gmail.com with any questions you may have. Please allow 24-48 hours to receive a response from our customer service team.

 

7. HOW DO I CANCEL MY ORDER?

Unfortunately, once your order has been processed we are unable to modify or cancel any order.

 

 

8. SHIPPING AND DELIVERY? 

Please allow 1-3 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via USPS. To track your order at any time, you'll be able to use your USPS Tracking number. Royalty Beauty Palace is not responsible for lost, stolen, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

ALL PACKAGES ARE INSURED IF LOST/STOLEN PLEASE CALL USPS AND FILE A CLAIM

 

 

Feel free to contact us if you have any questions.